We know that planning a vacation can be stressful, so we’ve put together a list of the most Frequently Asked Questions. If you have a question that is not here, feel free to contact us!
What will be provided in my rental?
Our units come with starter amenities such as one roll of paper towels, 1 packet of dishwasher detergent, one roll toilet paper per bathroom, 4 towels, 4 hand towels, and 4 wash cloths per bathroom. The kitchens are fully stocked with pots, pans, silverware, utensils, and dishes. All units have coffee pots.
What should I bring?
We recommend bringing toilet paper, paper towels, trash bags, laundry detergent and dishwasher detergent. Please bring your own beach towels as we do not provide them. You may also want to bring beach chairs and a beach cart.
What time is check-in and check-out?
Check in is at 4 p.m. If you would like an early check-in, please contact us 24-48 hours before your arrival. Early check-ins are not guaranteed. Unfortunately, there are rare times that you may have a delayed check-in to ensure the unit is ready for your arrival.
Check out is at 10 a.m. Please remove all trash from the unit, load and start the dishwasher, and turn the thermostat to 75 before your departure.
Do you provide beach amenities?
Roberts Brothers Vacation Rentals provides 1 beach umbrella in each unit. These umbrellas are available for purchase if you would like. There are several companies that offer beach essentials. Two that we recommend are Ikes Beach Services (https://www.ikesbeachservice.com/) and Gulf Coast Rental Co. (https://gulfcoastrentalco.com/).
Can our pets join us?
Here at Roberts Brothers Vacation Rentals, we understand that fur babies are a part of the family. We proudly offer multiple pet friendly homes for rent.
We want to grill while we are on vacation. Is there a grill at the property?
Each of our units have access to grills. All homes have grills for your use. The condo units either have electric grills on the balcony or there are charcoal grills on the property. Please do not use a charcoal grill on a balcony as this is a fire hazard.
What do I need to do before I check-out?
We don’t want your last few hours of vacation to be full of stress about cleaning, so we ask that you remove all trash, load and start the dishwasher, and turn the thermostat to 75. You don’t have to worry about doing anything else!
What is your cancellation policy?
Reservations canceled 60 days or more prior to arrival will receive a 100% refund. Reservations canceled between 60-30 days prior to arrival will receive a 50% refund. Of course during this pandemic we are doing our best to work with our valued guests. If the beaches are closed, guests who cancel will receive a full refund.
When is my last payment due?
Your final payment is due 30 days before your arrival. If you paid by credit card to book your reservation, the system will automatically deduct your payment from that account.
What if there is bad weather?
All guests have the option to purchase travel insurance at the time of booking. We strongly recommend purchasing insurance in the event of inclement weather and other hindrances of your vacation. Roberts Brothers Vacation Rentals will not issue refunds unless there is a mandatory evacuation order for the island.
What’s the difference between renting a hotel and a condo?
Our condo’s come with a kitchen that is fully stocked to cook as many meals as you would like. Just bring your groceries! In a condo everyone has their own space instead of everyone being in one room.
How old do you have to be to rent one of your properties.
The minimum age requirement is 25. This is not a Roberts Brothers Policy. This policy comes from the many HOA’s and individual owners. We cannot make any exceptions.
How can I book a reservation with Roberts Brothers Vacation Rentals?
Booking is super easy with us! You can either book here on our website, or you can give us a call at 251-422-4154.
Can I make payments on my reservation or do I have to pay it in full?
You can make as many payments as you would like! Once you book you can access the Happy Stays app and make a payment there or you can always give us a call at 251-422-4154.
Do you provide high chairs or cribs?
Roberts Brothers Vacation Rentals has high chairs and pack and plays for rent for a small fee.
Do you have long term rentals?
Yes! We have several properties in the Fairhope area that are available for monthly rentals. Roberts Brothers also has a long term property management company if you need something for more than 6 months. You can check out their website here https://www.robertsbrothers.com/propertymanagement.
Can we purchase travel insurance?
Yes! Roberts Brothers Vacation Rentals has partnered with the leading insurance company in the industry! You can purchase travel insurance at the time of booking.
Can I smoke in my unit?
Absolutely not!! Please refrain from smoking in the units. You will be charged if you do! All condo complexes offer a smoking area for your convenience. If you are renting one of our homes, please do not smoke with doors open. Also, please be kind to our wildlife and beautiful scenery and pick up your butts!!
Can I set up a tent on the beach?
Tents and shelters larger than 7 feet by 7 feet and taller than 4 feet are not allowed on public beaches, unless the tents/structures are placed in the designated area at Gulf Place. Individual property owners may allow tents and shelters on private property north of the city pole markers provided.
Can I shoot fireworks on the beach or have a bonfire?
The answer to this is simply no. This is against city ordinances and could potentially harm our wildlife friends.
Is there enough parking for my boat trailer?
Generally speaking, if you are staying at a condo the answer is no. The only exception to this is if you are staying at the Caribe. Caribe offers trailer parking for a small fee.
We need to bring an extra car. Can I purchase extra parking passes?
Unfortunately parking is extremely limited in both Gulf Shores and Orange Beach. We are not able to sell extra parking passes. There are several options for parking extra cars. Check out premiumparking.com.
Can I bring my dog on the beach?
Unfortunately both cities of Orange Beach and Gulf Shores have ordinances that do not allow dogs on the beach. There are a few places in Fort Morgan that are dog friendly. Orange Beach and Gulf Shores do have amazing dog parks for your 4 legged babies to roam and play.